Terms of service
Last updated 1 Oct 2026
What Tutoret is
Tutoret is a marketplace that connects students and parents with independent tutors for 1:1 online sessions. Tutors set their own prices; Tutoret runs the classroom, handles payment and pays tutors after sessions are completed.
Paying for sessions
A first session with a tutor is charged at half the tutor’s listed price. Further sessions are paid for one at a time when they are booked. Payment is taken through our payment partner and is confirmed only when the partner notifies us; a redirect back to Tutoret is not confirmation.
When a session is delivered
A session counts as delivered when the student confirms it, or automatically once the classroom’s attendance record shows both parties were present. A session with no attendance record completes 24 hours after its end time if nobody raises a problem. Problems can be reported from the moment a session starts and are reviewed by Tutoret.
Recording
Sessions are not recorded. If recording is offered in future, it will be off by default and require the student's agreement at booking time.
Questions about these terms? Write to us from the help page.
See also the privacy policy.