Quick answers first. If yours isn't here, write to us and a person replies by email.
Per session, in birr, through Chapa when you book. Your first session with each new tutor is half price, with up to 3 tutors.
What it costsYes, from the session page, up to 6 hours before it starts. The price comes back as credit for your next booking. Closer to the start than that, write to us.
If plans changeYou don't need to do anything. If your tutor never joins, the price comes back to you as credit shortly after the session's end time, and we tell you both.
If they joined and something went wrong, press Report a problem on the session page. The tutor is not paid until we have looked at it.
My sessionsWe hold a time for 30 minutes while you pay. If your payment reaches us after that, the booking isn't made: the money stays in your account as credit, and we tell you.
My sessionsCredit is spent automatically on your next booking, and it does not expire. If you would rather have the money back, email us and we will sort it out with you.
Every listed tutor passed an ID check, a subject test and a tech check before students could see them.
How vetting worksEarnings build up per completed session. Withdraw any time you have 500 birr or more, and the money reaches your Telebirr or bank account within two working days.
Availability and payoutsA person reads every message and replies by email.